Privacy Policy

1. Our Commitment to Your Privacy

 

Counseling Inspirations PLLC (“we,” “us,” or “our”) is committed to protecting the privacy,
confidentiality, and security of information entrusted to us by our clients, prospective clients, and visitors to our website. We recognize that information shared during counseling and mental health services is highly personal and sensitive. We maintain appropriate administrative, technical, and physical safeguards designed to protect your information in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), when applicable. This Privacy Policy explains how we collect, use, maintain, protect, and disclose personal and health-related information.

 

2. Information We Collect

 

Depending on the services you receive, we may collect information including:
• email address
• Information provided through our website, online forms, or electronic communications
• Automatically: When you subscribe, when you contact us and when we use 3rd party
service providers
We only seek information that is reasonably necessary for providing, administering,
documenting, or improving our services, or as otherwise permitted or required by law.

 

3. How We Use Your Information

 

We may use or disclose your information as permitted or required by applicable law for purposes including:
Healthcare Operations
To conduct activities necessary to operate our counseling practice, including scheduling, quality
improvement, staff training, compliance, and administrative functions.
Communication

To contact you regarding appointments, services, paperwork, billing, or other
matters related to your care.

Legal and Regulatory Requirements
To comply with applicable federal, state, and local laws, regulations, court orders, or other legal
requirements.

4. Confidentiality of Counseling Information
 

Information shared during counseling sessions is treated as confidential to the extent permitted
by law. We will generally obtain your authorization before disclosing protected health information for purposes that require authorization under applicable law. However, confidentiality has certain legal and ethical exceptions. Depending on applicable law, information may be disclosed without your authorization in circumstances such as:
• When necessary to prevent a serious and imminent threat to the health or safety of a
person
• Suspected abuse or neglect of a child, elderly person, or vulnerable adult when reporting
is required by law
• Certain court orders or other legal proceedings
• Certain public health activities
• Certain law-enforcement requests permitted by law
• For purposes of treatment, payment, or healthcare operations when permitted by HIPAA
• Other situations where disclosure is required or permitted by applicable law
The specific circumstances in which confidentiality may be limited will depend on applicable
federal and state law.

5. Your Authorization

 

Except as otherwise permitted or required by law, we will obtain your written authorization
before using or disclosing your protected health information for purposes that require
authorization. You may generally revoke an authorization in writing at any time. Revocation will not affect information that was already used or disclosed based on the authorization before it was revoked.

 

6. Your Privacy Rights

 

Depending on applicable law, you may have certain rights concerning your health information,
including the right to:
• Request access to your health and counseling records
• Request copies of certain records
• Receive information regarding certain disclosures of your protected health information

• File a complaint if you believe your privacy rights have been violated
Some requests may be subject to legal limitations or other applicable requirements.

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7. Website Privacy

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If you visit our website, we may collect certain information such as:
• IP address
• Browser and device information
• Pages visited
• Date and time of website visits
• Information voluntarily submitted through contact or appointment forms
Website information may be used to operate, maintain, secure, and improve our website and
services. We do not intentionally collect sensitive health information through our website unless it is necessary for a specific service or interaction.

 

8. Cookies and Tracking Technologies

​

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website
functionality, understand website traffic, and enhance user experience. Where required by law, we will provide appropriate notices or obtain consent for certain tracking technologies.

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9. Third-Party Service Providers

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We may use third-party service providers to assist with services such as:
• Electronic health records
• Appointment scheduling
• Secure document storage
• Information technology
• Website hosting
• Administrative services
When required by HIPAA or other applicable law, we will use appropriate agreements and
safeguards with vendors that handle protected health information on our behalf.

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10. Protection of Your Information

​

We maintain reasonable administrative, technical, and physical safeguards intended to protect
your information against unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include:
• Access controls
• Password protection
• Secure electronic systems
• Staff privacy and confidentiality requirements
• Secure storage of physical records
• Workforce training
• Appropriate security procedures
Despite these safeguards, no system can guarantee absolute security.

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11. Data Breaches

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If we determine that your protected information has been accessed, acquired, used, or disclosed in a manner that constitutes a reportable breach under applicable law, we will provide notifications as required by federal and state law.

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12. Children’s Privacy

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Our services may be provided to children or adolescents when appropriate and permitted by law. We take additional care to protect the privacy of minors. Parents, guardians, or other legally authorized representatives may have certain rights regarding a minor’s health information; however, those rights may be limited by applicable federal and state laws.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our services, practices,
technology, or applicable laws. When significant changes are made, we will provide an updated version or notice as required by applicable law. The effective date listed at the beginning of this policy indicates when the current version became effective.

 

 

14. Privacy Complaints

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If you believe your privacy rights have been violated or you have concerns regarding the handling of your information, you may contact us using the information below. We encourage clients to contact us first so that we can attempt to address and resolve their concerns. You may also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, without fear of retaliation.

 

15. Contact Us

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If you have questions about this Privacy Policy or our privacy practices, please contact:

 

Address:

Counseling Inspirations, PLLC
12414 Nacogdoches Rd Ste. 101
San Antonio, TX 78217
Phone: 210-257-5560
Email: Admin@counselinginspirationspllc.com
Website: www.counselinginspirationspllc.com